bdjk Privacy Policy

bdjk ("we", "our", "platform") is an online casino and sportsbook service operated for users in Bangladesh. When you use the bdjk website, mobile version, or any other digital channel, you agree to the terms of this privacy policy.

This privacy policy tells you what types of information bdjk collects, why it collects them, how that information is used and kept secure, and what rights you have. We believe transparency and trust are the foundation of a healthy relationship with our users.

This policy applies to all registered and unregistered users of bdjk. If you use our services from Bangladesh, all provisions of this policy apply. If you do not agree with this policy, please refrain from using our services and contact our support team.

At various stages of our relationship with you, bdjk may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number (for account communication)
• National ID card or passport details (for KYC verification)
• Address and district information

2.2 Financial Information

• bKash, Nagad, and Rocket account numbers (for transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Important: We never store or ask for your full payment PIN, bank password, or OTP code.

2.3 Technical and Usage Information

• IP address and device information
• Browser and operating system type
• Session duration and page visit history
• Game play history and betting details

2.4 Communication Information

• Live chat conversations and email correspondence
• Support tickets and complaint details

bdjk collects your information in the following ways:

3.1 Information You Provide Directly

Information you provide yourself during account registration, the KYC verification process, completing financial transactions, and contacting the support team is collected directly.

3.2 Automatically Collected Information

When you browse our website, technical information is automatically collected through cookies, log files, and similar technologies. This information is used to improve the site's performance.

3.3 Information Received from Third Parties

Some information may be collected through identity verification services and fraud prevention systems. This information is used solely to ensure account security.

bdjk uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Identity Verification (KYC): To meet legal requirements for age limits (21+) and fraud prevention.
• Financial Transactions: To ensure the correct processing of deposits, withdrawals, and bonus payments.
• Customer Service: To operate 24/7 live chat and email support.
• Service Improvement: To analyze user experience and improve the platform.
• Security: To detect and prevent fraudulent activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Marketing Communications: To send information about promotions and offers based on your consent.

We do not use your information for any purpose beyond those listed above. Your explicit consent will be obtained before any additional use of your data.

bdjk uses industry-standard technology and processes to ensure the security of your information. Our security measures include:

5.1 Encryption

All data exchanged between our platform and your browser is secured through SSL (Secure Socket Layer) encryption. Your financial information and personal identification data are stored in encrypted form.

5.2 Access Control

Only authorized personnel can access your information, and only when required for specific job-related tasks. All access is logged and regularly audited.

5.3 Retention Period

Your information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for up to 5 years due to legal requirements. Once this period has passed, the information is securely deleted.

5.4 Response to Security Breaches

If there is any risk that the security of your information has been compromised, we will notify you as quickly as possible and take the necessary corrective measures.

bdjk never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

6.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.), and KYC verification agencies are an integral part of our service. They receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed when required by court orders, legitimate requests from law enforcement authorities, or applicable law. In such cases, we always provide only the minimum information necessary.

6.3 Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, we have a legal responsibility to notify the relevant authorities.

6.4 Business Changes

In the event of any business restructuring or change of ownership of bdjk, user information may be transferred to the new entity. In such cases, we will notify users in advance.

The bdjk website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies We Use

• Essential Cookies: For login sessions, security tokens, and core site functionality. Disabling these will prevent the site from working properly.
• Functionality Cookies: To remember your preferred language, layout, and other personalized settings.
• Analytics Cookies: To understand site traffic and user behavior. This information is completely anonymous.

7.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may cause you to miss out on some features of our service.

As a user of bdjk, you have the following rights over your own information:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: Subject to certain conditions, you may request that your information be deleted (complete deletion may not be possible if legal obligations exist).
• Right to Restrict Processing: You may request that the use of your information be limited in specific circumstances.
• Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time.
• Right to Complain: If you have a complaint about our data protection practices, you can raise it through the support team.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will aim to respond within 30 business days.

If you wish to close your bdjk account, please contact our support team. The process following account closure:

• From the date of account closure, you will no longer be able to log in.
• Any pending financial transactions will be completed first.
• Pending bonuses or rewards will be considered void.
• Retention of certain information may be mandatory to meet legal requirements.
• Once this mandatory retention period has ended, all your information will be securely destroyed.

bdjk strictly follows a 21+ age policy. Our services are for those aged 21 and above only.

We verify age during the registration process itself. If a minor attempts to register using false information and this is detected through our verification process, that account will be immediately closed and all information will be deleted.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

bdjk reserves the right to update this privacy policy from time to time. If changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified by email.
• If you continue to use our services after the effective date, it will be assumed that you have accepted the new policy.

We recommend that you visit this page regularly so that you remain aware of the latest changes.

If you have any questions, concerns, or requests about this privacy policy, please contact us:

Your privacy is very important to us. bdjk always operates on the principles of transparency and accountability, and is committed to earning and maintaining your trust.